My service was not too bad when they were trying to get my money. After I made the purchase on an engagement ring I had to bring it back with my fiance for sizing, they sized her up and told us it would be 2 weeks, I I asked for a scale to get the weight of the rings so that I would know I wasn't loosing any gold that I payed for, the girl Stepheny was very rude and denied me to weigh it, saying that they did not have a scale. I never received any call for my ring after 2 weeks, so I called I spoke with the same girl stepheny and she was very ignorant and rude again. I am not one to write these reviews but she was so rude I would like her fired. She has absolutely no customer service skills what so ever. If she was a man I would have knocked her teeth out.
STORE MANAGER NIKKI WAS GREAT , MY WIFE AND I VISITED TWO OTHER ZALE LOCATION AND ,THIS ONE BY FAR WAS THE BEST CUSTOMER SERVICE . MY WIFE AND I WERE SHOPPING AROUND FOR ABOUT 6 MONTHS WE WERE BACK AND FORTH AT DIFFERENT ZALES IN CITY EACH LOCATION IN CITY THE WORKERS WERE HELPFUL ,BUT NIKKI WAS EXCELLENT SHE CLEAN ALL OF OUR JEWELRY AND TOLD US SO MUCH ABOUT DIAMONDS FROM COLOR ,CLARITY AND CUT WE MUST OF SPENT 2 HOURS WITH HER WHEN MY PURCHASE WAS FINISHED I WAS KNOWLEDGEABLE ABOUT DIAMONDS AND I CAN SAY BETWEEN THE SERVICE AND THE ENGAGEMENT PURCHASE IT WAS DEFINITELY WELL WORTH THE $8,000 WELL SPENT .
Terrible experience with the store manager Nikki. She is so unprofessional and rude. How can they even consider having her as store manager. Could not even process a payment without screwing it up!!! On top of that she said she did me a favor by calling customer service. That's her job. She had no choice but to call them to straighten out the matter.
First and foremost the staff is one of the best staff! They make you feel welcomed their work ethic is superb and excellent! What can I say the best costumer that you'll ever have. Their selections from rings watches and more is very large to choose from. Guys your ladies will definitely become satisfied
Great staff The Manager Nikki was delightful and pleasnt, not to mention extremely helpful. she made my shopping experience at this location very Stress free !! This location has a wide variety of jewlery, gold, stones, silver, engagement & wedding rings, even custom jewlery !! Great Quality merchandise !! Highly recomended !! 5 star service hands down !!
Zales is a US Jewelry Store based in Brooklyn, Virginia. Zales is located at 435-439 86th St, Brooklyn, NY 11209, USA.
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